I recently bought a set of Lantern Moon double-pointed needles (size 1, ebony) and posted about them here. I had recently broken one of the needles and wanted to give another update.
After I broke the needle, I e-mailed Lantern Moon via their website to see if they offered replacements. I'm not sure what happened to my e-mail, because I never got a reply. BUT, I finally called them last week and they were fantastic! Not only are they sending me a replacement for the broken needle AND the needle with a cracked tip, they are throwing in an extra needle so I have a spare! Three needles, no questions asked. That's fantastic! Actually, they did ask a few questions: What was I knitting? What yarn was I using? Pleasant conversational questions. Great service.
I'm still not a big user of wooden needles, but I'll definitely buy again from Lantern Moon. They are beautiful needles that are a pleasure to use, although I would recommend being cautious with the size 1's when you're doing anything that is extra stressful on needles (like K2Tog), especially if you knit tight. I may have to get some size 1 rosewood needles to see if they are more durable than the ebony.